Terms and conditions

Note that the product you are purchasing is manufactured in a traditional way. The cutting of leather, the sewing and the burnishing of the edges is made by hand. The veg-tanned high quality calf leather is a natural product. That means that, in each piece of leather, some veins or wrinkles may appear, which, of course, are not a defect or flaw, but something that makes each piece a unique one.

PRODUCTION TIME

We manufacture all products on request, production time is approximately 7 days after payment confirmation.  However, if the item is in stock, we will sent it within 48 hours after payment confirmation.

 

SHIPPING

All domestic orders are shipped via SEUR 24H.

All international orders are shipped via UPS EXPRESS SAVER.

When we send  the item, we will provide you a tracking number so that it can control it until its delivery. The courier company will attempt to deliver the package twice. If this fails, they will try to contact you by telephone to fix the date for the delivery.

If customers are shipping to a destination outside the EU, on top of Iala Díez’s shipping cost, tax, customs and import duties will be levied by the customer’s local government. All additional taxes and fees are the responsibility of the customer. 

Orders will be shipped according to customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses.

Delivery times: 

Spain: 2 business days. 

Europe: 3 business days. 

Other countries: 5 business days.

Shipping rates:

EU countries: Free shipping rates 

10€ for small packages.

18€ for medium packages.

30€ for big packages.

 

NON EU countries: 

18€ for small packages.

28€ for medium packages.

40€ for big packages.

 

RETURN POLICY

If you are not satisfied with your purchase, you can return or exchange the item within a maximum of 5 days from the receipt of the item. Only returns of items which are unused.

Returns must include all original receipts, tags and accompanying packaging.

If you want to make a change, write to hello@ialadiez.com for a return authorization.

Refunds will be processed in the form in which payment was received.

Please allow approximately 5 to 10 business days after your package is received back at our warehousfor us to process your refund. 

The shipping costs are non refundable and return shipping costs are paid for by customer.

Please do not hesitate to contact us with any questions  about your purchase.

REPAIR POLICY

We offer repairs on defective merchandise for up to 6 months after purchase. Proof of purchase is required. Please email hello@ialadiez.com.

Scratches, marks or color changes of the leather produced by use are excluded.

 

 

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